Help
FAQs on View My Payees
How do I add a payee?
How do I deactivate a payee?
Why can't I remove deactivated payees from my payee list?
What happens if I have a dispute with a payee?
How do I change a payee nickname?
How do I know a payee is inactive?
To add a new payee to your account, from your navigation links click Add a payee. The Add a Payee page appears. Just follow the onscreen instructions. Back to top
To deactivate a payee, from your navigation links click My payees. The View My Payees page appears. Click the name of the payee you want to deactivate and then from the Payee Details page, click Deactivate Payee. Just follow the onscreen instructions. Back to top
To properly store your billing history and ensure accurate reporting, we cannot completely delete payees from your account. However, you can "hide" payees that you no longer use by clicking on the Hide inactive payees link on the View My Payees page. Back to top
If you have an issue with a specific charge on a bill, you will need to contact your payee directly. You can pay whatever amount you like while you are disputing a specific item or you can simply file the bill and pay nothing. Back to top
Nicknames are given to your payees to help you identify your accounts quickly. To change a payee nickname, from your navigation links click My payees. The View My Payees page appears. Click the name of the payee whose nickname you want to change and then at the top of the page click the link to change Payee information. Back to top
Simply go to the View My Payees page and in the Payee column look beneath the payee name for the words, "Inactive payee." Please note, that if you select the option to hide inactive payees, these payees will not appear on this page. Back to top
Note: It is possible that the online help describes features that we do not support or that are not available to all of our customers. If you still have questions, please contact Customer Support.
