The Stop a Check page is used to request that we stop payment on one or more checks. This is typically used when checks are either lost or stolen. Standard stop payment fees apply to this request. Payments made using online bill payment cannot be stopped using this page.

You can access the Stop a Check page by clicking Stop a Check on the Customer Service Index page.

Note: We are not liable for items that are cashed or paid within 24 hours of this request.

1. Click the Customer Service tab.

   Result: The Customer Service Index page is displayed.

2. Click the Stop a Check link.

   Result: The Stop a Check page is displayed.

3. Select the account from which the original check was written.
4. Enter the reason for the stop check request.
5. Do 1 of the following:
   1. To stop payment on a single check, enter the name of the Payee and enter the Check Number. You can also choose to enter the Check Date or Amount.
   2. To stop payment on a range of consecutively numbered checks, enter the starting check number in the From Check Number field and the ending check number in the To Check Number field.
6. Click Continue.

   Note: If changes are needed, click Edit.

   Result: The Stop a Check Preview page is displayed.

7. Click Submit Request.

   Result: The Stop a Check Confirmation page is displayed.

See Related Topics:

• Delete Stop a Check

Note: It is possible that the online help describes features that we do not support or that are not available to all of our customers. If you still have questions, please contact Customer Support.